2cuci Privacy Policy

2cuci ("we", "platform", "website") is an online gambling platform operator licensed under an international licence. This Privacy Policy applies to all users who access or use our services through the website 2cuci.one, including during the account registration process, deposits, withdrawals, and all gaming activities.

We acknowledge our responsibilities as a data controller and ensure that all processing of personal information is carried out in accordance with applicable data protection laws. This Policy explains your rights as a user and how you may exercise them.

If you do not agree with any part of this Privacy Policy, please stop using our platform and contact our customer support team via live chat or email for assistance with closing your account.

During your use of the 2cuci platform, we may collect various types of personal information depending on the activities you carry out. This collection is divided into the following categories:

Account Registration Information

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification (21 years and above)
• Active email address and mobile phone number
• Username and password chosen by you
• Nationality and country of residence

Identity Verification Information (KYC)

• Copy of a valid identity card or passport
• Proof of current address (bank statement or utility bill)
• Additional information required to comply with licensing requirements

Financial and Transaction Information

• Touch 'n Go eWallet or DuitNow number used for transactions
• Deposit and withdrawal history in your 2cuci account
• Record of gaming activity including bets and results

Automatic Technical Information

• Device IP address and type of web browser used
• Cookie data and similar tracking technologies
• Access time logs, pages visited and session duration
• Device information including operating system and screen resolution

2cuci processes your personal information on a lawful basis and for specific purposes only. The following are the main purposes for which your data is used:

• Platform service provision — to create and manage your account, process deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency, and manage withdrawals in under one hour.
• Identity verification and compliance — to ensure all users are aged 21 and above and meet our international licensing requirements, including anti-money laundering (AML) and know your customer (KYC) procedures.
• Account security — to detect and prevent fraud, unauthorised access, account misuse and suspicious activity on our platform.
• Customer support — to provide 24/7 assistance via live chat and email in Malay and English more efficiently and effectively.
• Legal compliance — to fulfil the reporting obligations and record-keeping requirements set by our licensing authority.
• Service improvement — to analyse usage patterns in aggregate for the purpose of improving the user experience and platform stability.
• Service communications — to send important notifications relating to your account, policy updates, and promotional information related to 2cuci services.

We will not use your data for purposes not stated above without obtaining your consent first.

2cuci does not sell, rent or disclose your personal information to third parties for their own marketing or commercial purposes. However, there are certain circumstances where sharing information is necessary:

Third-Party Service Providers

We may share necessary information with service providers who assist us in operating this platform, including payment processors for e-wallet and FPX transactions, technical infrastructure providers, and identity verification services. All such providers are bound by strict confidentiality agreements and may only use shared data for the specified purposes.

Legal Requirements and Authorities

We may be required to disclose your personal information if compelled by law, court order, or direction from a competent authority. In such situations, we will endeavour to notify you where permitted by law to do so.

Licensing Requirements

As a platform operating under an international licence, we may be required to submit certain information to our licensing body as part of compliance audits and periodic reporting requirements.

We retain your personal information for as long as is necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account information is retained for as long as your account remains active on the 2cuci platform.
• Financial transaction records and gaming activity are retained in accordance with our licensing reporting and compliance requirements.
• After an account is closed, we may need to retain certain records for a period specified by the licensing authority for audit and investigation purposes.
• Technical data such as access logs is retained for a shorter period for security and technical troubleshooting purposes.

When the retention period ends or the data is no longer required, we will delete or anonymise that information in a secure and irreversible manner.

The 2cuci website uses cookies and similar technologies to improve the user experience, maintain login session security, and understand how users interact with our platform.

Types of cookies we use:

• Essential cookies — required for basic platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — collect information about how pages are used to help us improve the overall user experience.
• Preference cookies — store your settings such as language and display preferences so you do not need to set them again each time.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect certain functions within the 2cuci platform.

2cuci implements various technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure.

• All data communications use SSL/TLS encryption protocols during transmission.
• User passwords are stored in hashed form using a strong algorithm and cannot be read in their original form.
• Two-factor authentication is available for users who wish to add an extra layer of security to their account.
• Continuous monitoring of suspicious activity is carried out by our security team.
• Security updates and system patches are applied periodically to address identified vulnerabilities.

Although we take all reasonable precautions, no system can guarantee absolute security. You are also responsible for keeping your account password confidential and not sharing it with anyone.